Privacy Policy

Trout Dental Laboratory
Fillmore, Indiana
Effective Date: December 19, 2025
Last Updated: December 19, 2025

1. Introduction

Trout Dental Laboratory (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy and security of the business and personal information we collect in the course of providing dental laboratory services.

This Privacy Policy explains how we collect, use, disclose, and protect information related to our clients, including dental laboratories, dental practices, dentists, and other licensed dental professionals (“Clients”).

2. Information We Collect

We may collect the following types of information in connection with our services:

Business contact information (name, practice or laboratory name, address, email address, phone number)
Case and order-related information submitted by Clients
Billing, payment, and account information
Communications between you and us, including emails, phone calls, and SMS messages

We collect only the information necessary to conduct business and provide our services.

3. How We Use Information

We use collected information to:

Process and fulfill dental laboratory orders
Communicate regarding cases, revisions, and approvals
Provide customer support and respond to inquiries
Send account, billing, and delivery notifications
Maintain business records and comply with legal and regulatory obligations

Information is used strictly for professional and business-related purposes.

4. SMS & Mobile Data Privacy

If you provide a mobile phone number, you consent to receive transactional and informational SMS messages from Trout Dental Laboratory, which may include:

Order status updates
Case-related questions or notifications
Delivery alerts
Billing or account notices
Security or verification messages

Message frequency varies.
Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or contact us using the information below.

Mobile information will not be shared with third parties for marketing or promotional purposes.

SMS delivery is subject to carrier availability and is not guaranteed.

5. Information Sharing

We do not sell, rent, or trade personal or business information.

We may share information only in the following limited circumstances:

With service providers necessary to operate our business (e.g., shipping, IT, or payment processing)
When required to comply with applicable laws, regulations, or legal processes
To protect the rights, property, or safety of Trout Dental Laboratory or others

Any third parties receiving information are required to protect it appropriately.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or misuse.

While no system can guarantee absolute security, we take commercially reasonable steps to protect the information entrusted to us.

7. Data Retention

We retain information only for as long as necessary to:

Provide dental laboratory services
Maintain business and financial records
Comply with legal, regulatory, or professional requirements

When information is no longer required, it is securely deleted or destroyed where feasible.

8. Your Rights & Choices

Clients may request to:

Review or update their contact information
Withdraw consent for communications, including SMS
Request deletion of information where legally permissible

Requests may be submitted using the contact information below and will be addressed in accordance with applicable laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.

10. Contact Information

For questions regarding this Privacy Policy or our data practices, please contact:

Trout Dental Laboratory
Fillmore, Indiana
Email: lab@troutdental.com
Phone: (765) 672-4300